Gdynia sustainable by openness
City/Region : Gdynia/Pomerania , Poland

The aim of the city of Gdynia is to ensure a sustainable development in all areas of its functioning with the necessary inclusion of residents in the decision-making processes, among others by above-standard opening of urban data.

In order to meet these assumptions Gdynia has been focusing on high quality of relations with its inhabitants for many years, recently using modern ICT technologies allowing interaction.

Agendas addressed
Public spaceSocial inclusion and integration
Pathways followed
  • Involve citizens through participatory implementation
  • Promote social innovation supporting inclusion
  • Wisely select and apply smart technologies
  • Guarantee equal access to information & digital services
  • Support open data standards
  • Prepare policies for socio-cultural changes due to innovation
Gdynia app results

For many years Gdynia has been a city where residents are extremely satisfied with life, which has been confirmed both scientifically and by the results of many rankings regarding the quality of life in Europe. It has also been a leader in implementing innovative smart city solutions focused on the consistent improvement of the quality of life.

The city’s strategy is based on dynamic development through the use of innovative solutions with the necessary element of active involvement on the part of the residents and in response to their needs. By implementing new solutions, it sets new trends for other local governments in Poland and was the first city in this part of Europe to obtain ISO 37120 as a confirmation of Gdynia’s readiness to be compared with the best in the world and constantly monitor the quality of life in the annual cycle.,7246/gdynia-pierwsza-z-certyfikatem-miasta-inteligentnego,486828

In Action
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A condition for sustainable development is constantly listening to the residents’ needs and including them in the decision-making process, among others by publishing a series of data on the functioning of the city. To meet the expectations, Gdynia has been publishing urban data since 2017 on the portal. Currently there are 179 sets of up-to-date data in 21 areas of the city’s functioning. The Gdynia portal stands out among similar ones in terms of data accessibility. The data sets not only meet the requirements of machine readability but are also presented in a way comprehensible to all users. The innovative MONALISA software allows this.

„The site was created for three reasons – firstly, we want all data to be public. This in turn gives us the opportunity to compare with other cities. Thirdly, in cities such as London, after the data became accessible the number of applications serving residents increased significantly.” – Bartosz Bartoszewicz, Deputy Mayor of Gdynia


Moreover, in order to ensure the best access to information, in 2018 Gdynia launched an educational portal e-GIO, available at, which was created for schools, teachers, students and their parents. It is the first such solution on a global scale. It enables real-time access to numerical data, updated even hourly, charts or analysis on each of the schools in Gdynia.


It is a collection of 270 educational indicators that allow the head teachers managing schools to analyze and make the right decisions, and parents – choose schools best suited to their children’s needs.

Additionally it visualizes trends important for local governments in order to plan long-term activities.


The city application is a next solution that guarantees transparency of public activities. This application contains an additional tool – the Resident’s Assistant – which enables inhabitants to contact the municipal services directly. This way residents have an opportunity to report any irregularities or defects in the public space. The advantage of this solution is promptness of reaching the services that are responsible directly for a given area and implementation of notifications filed by citizens. In addition, inhabitants can track their notifications all the time and in the end they receive feedback on the way the reported problem was solved together with photo documentation.

This process is several times shorter than the standard procedure of dealing with a case in the city hall.

Gdynia app results

The city has been constantly developing in a sustainable way with an active involvement of its inhabitants in the decision-making processes. Openness to dialogue and new tools made available by means of new technologies enable significantly faster contact with the citizen and provide access to all possible information necessary to make the right life decisions. The city should serve the inhabitants – and one of the results of such a policy is one of the highest standards of living in Europe.

Thanks to the application of modern standards for data sharing and access to information, the city of Gdynia meets above-standard requirements of openness.


Furthermore, these solutions offer many measurable advantages, e.g.:


• they allow to choose the best school - in terms of students’ individual needs

• within 6 months, on average 1000 smaller or bigger problems reported by inhabitants are solved – if the problem cannot be solved the inhabitant is informed in details about the cause (e.g., ownership issues)

• openness of urban data, e.g. in the field of traffic problems, enables drivers to shorten their travel
   time and to return home from work faster

• every inhabitant has access to various categorized data on the city – in case of lack of them,
   there is a possibility to quickly request additional data

• social movements focused on specific areas of activities are developing – for example
  supporters of bicycle transport – thanks to access to a range of data they have the possibility to
   submit specific requests that are analyzed by the local government and implemented

• cooperation with the NGO sector is developing dynamically. This sector implements various
   projects on a city-wide scale

• mobile applications and ICT-related solutions are created. They use data that is made available


All current activities undertaken by Gdynia in the field of openness are aimed at ensuring sustainable development of the city. This is possible only thanks to the transparency and involvement of residents in the decision-making process. Thanks to modern technologies, residents receive tools to analyze city development and co-decide on its space.
Currently, the open data portal in Gdynia is the largest collection of such data in Poland, allowing access to almost 180 databases.
The transport data collected so far has enabled the creation of the first independent applications that support citizens daily:
The e-GIO educational portal presents a number of indicators from various aspects of school life - technical issues, issues related to human resources and employment in schools, timetable of changes, attendance and involvement of students in international projects. This is an accurate tool that gives a real picture of every school in Gdynia.
The construction of the e-GIO system was based on modern and innovative IT systems whose task is to integrate all existing domain-specific systems related to education and current visualization of educational indicators. The complexity of the system consists in aggregating a lot of data divided into categories with different levels of accessibility due to the varied needs of the leading authority, school management, teachers, parents or students. Currently, the portal integrates approximately 60,000 users (1/4 citizens).
Since the application of application, the Resident Assistant has become very popular among residents and has so far gathered about 15,000 active users. It has been recognized as a quick path to contact the office, and citizens are happy to recommend the application to others, for example on Internet forums. Many faults are repaired even within a few hours of reporting, 70% of all within two weeks.

Challenges and lessons learned
e-GIO portal

The main task of implementing such innovations is to ensure sustainable development of the city and constant improvement in the quality of life. It required acute analysis of the data and adequate preparation before publication, as well as an understanding of the need to make them accessible.
The open data portal will be further developed in response to the needs reported by the residents. Moreover, Gdynia is the first city in Poland to join the UNESCO Global Network of Learning Cities, which confirms its readiness to constantly acquire knowledge about the needs of citizens and implementation of innovations



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